Terms and Conditions

 "Welcome to Sassy-Pets.com  By accessing or purchasing from our online store, you agree to be bound by the following terms. Please read them carefully before proceeding with any transaction." 

To place an order, browse our website and add products to your cart. After reviewing your selections, proceed to checkout to enter payment details and shipping information. We reserve the right to cancel or refuse any order for any reason, including but not limited to inaccuracies in product descriptions or pricing. Orders are considered accepted when you receive an order confirmation email.

We accept payments via major credit cards, PayPal, and Venmo. Your payment will be processed when the order is placed. All transactions are secure and encrypted using SSL technology to protect your payment information. Any payment discrepancies must be resolved prior to shipment.

Shipping options include standard and expedited delivery. Delivery times may vary based on your location and chosen shipping method, typically ranging from 5-10 business days. Shipping fees will be calculated at checkout and are non-refundable. We are not responsible for delays caused by shipping carriers, customs, or factors beyond our control.

If you are not satisfied with your purchase, we accept returns or exchanges within 30 days of receipt. Items must be in their original packaging, unused, and in the same condition as received. To initiate a return, contact our customer service team for a return authorization. The customer is responsible for return shipping costs unless the product is defective or the wrong item was shipped. Refunds will be issued to the original payment method within 7 business days of receiving the returned item.

We strive to provide accurate product descriptions and images. However, we do not warrant that the product descriptions, images, or other content on our site are entirely accurate, complete, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

We shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. To the extent permitted by law, we exclude all warranties, express or implied, regarding the merchantability or fitness for a particular purpose of any products sold.

We collect personal information when you place an order, such as your name, address, email, and payment details. This information is used solely for processing your order and enhancing your shopping experience. We do not share your information with third parties, except as necessary for payment processing and shipping. Please refer to our full Privacy Policy for more details.

All content on this site, including text, graphics, logos, images, and software, is the property of Sassy-Pets.com and is protected by international copyright laws. You may not reproduce, distribute, or otherwise use our content without express written permission.

These Terms and Conditions shall be governed by and construed in accordance with the laws of United States of America, Oregon. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Portland, OR.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of the site following such updates constitutes acceptance of the revised terms.

In the event of any dispute, claim, or controversy arising out of or in connection with these Terms and Conditions, the parties agree to first attempt to resolve the matter through informal negotiations. If the dispute is not resolved within 30 days, it may be submitted to binding arbitration in OR, USA or resolved through the court system, as applicable under the governing law.